Terms and Conditions – ePassBorder.com

Contact Information & Legal Details

• Responsible Party: This website is operated and managed by Ángel Luis Encarnación Reyes

• Email: support@epassborder.com

• Phone: +1 849 886 7321

• Address: C/ 12 Paseo B6 #16, Lotes y Servicios, Sabana Perdida, Santo Domingo Norte, Dominican Republic

• ID (RNC/Cédula): 40212343327

These Terms and Conditions (“Terms”) govern the use of epassborder.com, a privately operated platform that assists travelers with official travel forms such as the UK ETA (Electronic Travel Authorisation). We are an independent service provider and are not affiliated with the UK government or any authority.

By using our website, you acknowledge that our role is to provide guidance, corrections, and human review for your application, but all final approval or denial decisions are made solely by UK immigration authorities.

1. Services Provided

ePassBorder.com offers professional assistance to travelers completing the UK ETA application.

• We are an independent assistance platform and are not a government website. We do not issue official documents. Our service is optional and focuses on providing clarity, accuracy, and convenience throughout the application process.

The official UK ETA can always be completed directly on the UK government website for a fee of £16.

2. Eligibility

• By using our platform, you confirm that you are required to complete official travel forms for entry or exit.
• You are responsible for providing accurate, truthful, and up-to-date information.

3. Fees and Payment

• The official UK ETA has a government fee of £16 when completed directly on the official portal.
• Our service fees cover assistance, human checks, corrections, and customer support.
• Payments must be completed using the secure methods available on our website. Transaction fees, if any, are the responsibility of the user.

4. Application Process

• Once you provide your details, our team reviews and organizes the information before finalizing your application.
• Processing times depend on external systems managed by government authorities. We cannot be held liable for delays outside our control.
• Travelers should complete their forms well in advance of their departure date.

5. Cancellation and Refund Policy

At epassborder.com, user satisfaction is our priority. If for any reason you are not satisfied with our service, you may contact us to request a refund. Refund requests will be handled promptly to ensure clients feel supported when using our platform.

Please note that while approval or denial of entry is determined solely by UK immigration authorities, our refund policy is designed to provide peace of mind regardless of the outcome.

6. User Responsibilities

• Users must submit accurate, complete, and current details.
• Any misrepresentation or incorrect information is the responsibility of the user and may result in denied entry.
• Users are responsible for ensuring that their passports and travel documents comply with UK entry requirements.

7. Privacy Policy

• Your information is handled according to our Privacy Policy.
• By using our services, you consent to the processing of your data as described therein.

8. Disclaimer of Liability

• epassborder.com is not responsible for the final decision made by UK immigration authorities.
• We are not liable for financial loss, missed flights, or inconveniences caused by delays, system errors, or rejected applications.
• Our services are advisory in nature. We do not issue official travel documents and do not provide legal advice.

9. Intellectual Property

• All content on epassborder.com (text, images, design, software) is protected by intellectual property laws.
• Reproduction or modification of our website content without prior written consent is prohibited.

10. Termination

We reserve the right to suspend or terminate access to our services at any time if these Terms are violated.

11. Governing Law

• These Terms are governed by the laws of the Dominican Republic.
• Any disputes fall under the jurisdiction of the courts in Santo Domingo Norte, Dominican Republic.
• In case of disputes, parties agree to first attempt resolution through mediation or arbitration before court proceedings.

12. Modifications to Terms

• We may update these Terms at any time without prior notice.
• Changes become effective immediately once published on the website. Continued use of our services indicates acceptance of the revised Terms.