Your Travel Assurance
Refund & Cancellation Policy
We value your travel plans and understand that situations can change. Our Refund & Cancellation Policy is designed to offer you flexibility and peace of mind. Whether you need to make adjustments or seek a refund, we’re here to guide you through the process smoothly and transparently.
Refund and Cancellation Information
Refunds Policy – ePassBorder.com
At epassborder.com, customer satisfaction is our top priority. We believe in providing a simple and transparent refund process. If for any reason you are not satisfied with our service, you may request a refund at any time.
1. Refund Guarantee
Refunds are always available upon request. Regardless of the outcome of your eTicket, we provide refunds to ensure peace of mind and user satisfaction.
2. How to Request a Refund
If you would like a refund, simply contact our support team by filling out the contact form on our website or sending us an email at support@epassborder.com. Please include your order details so that we can process your request quickly.
3. Processing Refunds
We aim to review and process all refund requests promptly. You can expect a response within 72 hours of submitting your request, and approved refunds will be returned through the same payment method used for the order.
4. Our Commitment
At epassborder.com, we want every traveler to feel confident when using our platform. That’s why we maintain a 100% satisfaction-based refund policy—ensuring that if you are unhappy for any reason, your money will be returned.