Privacy Policy – ePassBorder.com

Effective Date: September 2025

Contact Information & Data Controller

• Responsible Party: This website is operated and managed by Ángel Luis Encarnación Reyes

• Email: support@epassborder.com

• Phone: +1 849 886 7321

• Address: C/ 12 Paseo B6 #16, Lotes y Servicios, Sabana Perdida, Santo Domingo Norte

• ID (RNC/Cédula): 40212343327

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services to complete the UK ETA (Electronic Travel Authorisation) or related travel documentation.

2. Data We Collect

To process UK ETA applications, we may collect the following personal data:

• Identification Details: Full name, passport information, date of birth, nationality, and gender.

• Contact Information: Email address, phone number, and home address.

• Travel Information: Purpose of travel, flight details, itinerary, and dates of entry/exit.

3. Purpose of Data Collection

We process your personal data in order to:

• Assist you in completing the UK ETA accurately.

• Communicate with you about your application status.

• Process payments for our assistance services.

• Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To provide the service you request.

• Legal Obligations: Compliance with immigration, travel, and tax regulations.

• Consent: When required, we may ask for your explicit consent for specific processing activities.

5. Data Retention

• We retain your personal data only as long as necessary to provide our service and comply with legal requirements.

• Typically, your data is kept for up to 6 months after the ETA process is completed, unless a longer period is required by law.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. Data is shared only when strictly necessary:

• UK Authorities: To validate and process your ETA.

• Service Providers: Third-party companies for payment processing, IT support, or secure email delivery.

• Legal Requirements: If required by law, regulation, or court order.

All data transfers are handled with strict security measures to keep your information protected.

7. Your Rights

As a user, you have the following rights under applicable data protection laws:

• Access: Request a copy of the data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete data.

• Erasure: Request deletion of your data, subject to legal obligations.

• Restriction: Ask us to limit how your data is processed.

• Portability: Request a machine-readable copy of your data.

• Objection: Object to certain processing, including marketing.

To exercise these rights, contact us at support@epassborder.com.

8. Data Security

We take the security of your personal data seriously and implement measures such as:

• Encryption of sensitive data.

• Secure servers with restricted access.

• Firewalls and cybersecurity protections.

• Regular audits to ensure compliance.

9. Cookies and Tracking

Our website uses cookies to enhance user experience. By using our site, you consent to the use of cookies. You may adjust cookie preferences through your browser settings.

10. Data Transfers Outside the Dominican Republic

In certain cases, data may need to be transferred outside the Dominican Republic for processing (for example, secure email services). When this happens, we ensure that appropriate safeguards are in place.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a new effective date.

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By using epassborder.com, you acknowledge that you have read and understood this Privacy Policy.