Your Travel Questions Answered
Explore Our FAQ Section
Here, you’ll find answers to the most common questions about travel documents and electronic forms. Our goal is to provide you with clear, accurate, and accessible information so you can prepare for your trip with confidence.
Whether you’re completing a digital arrival card, an electronic travel authorisation, or any other entry requirement, we’re here to guide you through the process, explain the requirements, and help you avoid common mistakes.
These are official travel documents required by certain countries before you enter. A digital arrival card is usually a form designed to collect information about your trip, such as your passport details, travel dates, and accommodation. A travel authorisation is an electronic permission linked to your passport that allows you to board your flight and enter the country. An eVisa is a visa issued electronically by the government that may grant you entry for tourism, business, or other purposes.
Not always. A digital arrival card is different from a visa and does not replace it. Depending on your nationality and travel purpose, some countries may require only a digital form, while others may require both an electronic travel authorisation and a visa. It is important to check the specific requirements of your destination in advance.
For most digital arrival cards, there is no government charge — they are provided free of cost ($0). However, many eVisas do include a government fee that varies depending on the destination and the type of visa requested. In all cases, service fees from ePass Border apply, as we provide professional support to simplify the process and ensure your application is completed correctly.
While it is possible to submit most applications through official websites, many travelers find the process confusing or time-consuming. At ePass Border, we provide step-by-step guidance, error-checking tools, and customer support, ensuring your application is completed accurately and efficiently. Our goal is to help you save time, avoid mistakes, and travel with confidence.
Our service fees vary depending on the country and the type of document required. These fees are always displayed clearly before you make any payment, so you know exactly what you are paying for. The fees cover our expert assistance, error prevention, and customer support, and are charged regardless of whether or not the government applies an additional cost.
Filling out a form through our platform usually takes just a few minutes. The system is designed to be intuitive, guiding you through each step clearly. Processing times, however, depend on the requirements of each country. Some confirmations are instant, while others may take a few hours or days.
You will typically need to share personal details such as your full name, date of birth, and nationality, as well as your passport information. Depending on the destination, you may also be asked for travel dates, flight details, accommodation information, or health-related declarations. Our platform highlights exactly what you need, so you can gather the necessary documents beforehand.
Yes, official websites are available for most countries. However, many travelers prefer using ePass Border because we make the process faster, clearer, and less stressful. With our service, you reduce the risk of errors, enjoy a smoother experience, and have access to support if questions arise.
A mistake on your form can result in delays, denied boarding, or even refusal of entry at your destination. At ePass Border, we minimize this risk by reviewing your information in real time, highlighting potential errors, and providing assistance to correct them. This ensures your documentation is valid and ready for your trip.
Yes. Protecting your information is a top priority. We use encryption, secure servers, and strict data protection protocols to keep your details safe. Your information is only used for processing your travel documentation and is never shared with unauthorized third parties.