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Frequently Asked Questions
Find answers to common questions about our services and support.
The eTicket is an official digital form required by the Dominican Republic government. It combines the Traveler’s Health Affidavit, Customs Declaration, and International Boarding/Disembarkation forms into one online application.
Yes. All travelers—both tourists and residents—must complete an eTicket when entering or leaving the Dominican Republic.
No. We are an independent support service. The official eTicket is available free of charge on the Dominican government’s website. We provide professional assistance, corrections, and human review to make the process easier and reduce errors.
Many travelers find the government form confusing or time-consuming. With ePass, you get step-by-step guidance, a human review of your details, and corrections to improve the likelihood of approval on the first try.
No. Only Dominican immigration authorities can approve an eTicket. What we do is check your data, fix errors, and make sure your form is consistent—so the chances of acceptance are higher.
Most applications can be finished in just a few minutes. Once you submit your details, our team reviews and corrects them quickly so your documents are ready before your flight.
Most applications can be finished in just a few minutes. Once you submit your details, our team reviews and corrects them quickly so your documents are ready before your flight.
We recommend filling it out at least 72 hours before your trip. This ensures there is enough time for review and corrections if needed.
Incorrect or inconsistent information can lead to delays or even rejection at border control. That’s why our service reviews and corrects your data before the eTicket is submitted.
Once processed, you will receive a confirmation with your QR code by email. Keep a copy on your phone and, if possible, print it to show at the airport or border.
Yes. We use secure online systems and treat your information only for the purpose of completing your eTicket. We are not affiliated with any government, and your data is never shared with third parties beyond what is required for the form.